Top 3 for HR

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Top 3 for HR

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Top 3 for HR

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At Van Opstal & Partners, we offer Top 3 training for HR.

Being able to advise others in their conflicts
Being more conflicted in your own conflicts
Guide difficult conversations between people in conflict

This training can be in-house data and takes three half days.

The effect is:

✅ Support management in difficult situations, making them less energetic and less likely to escalate.
✅ Less absenteeism, less turnover.
✅ Create an open and confidential culture where everyone feels safe.

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Day part 1: You as an advisor

As an HR consultant, you are often the first point of contact for both managers and employees when things go wrong.

12:45-13:00 Walk-in

13:00 Introduction, learning objectives, exercise de-escalation

13:30 Positions versus interests

14:30 Break

14:45 Listening skills

Summarize
Paraphrasing/labeling
Positive relabeling

16:00 Break

16:10 Emotions, how do you do it?

17:00 End

Day 2: You as part of the conflict.

Whether you like it or not, sometimes you become part of the conflict. Then it also affects you as a human being. How do you deal with that?

12:45-13:00 Walk-in

13:00 Recap, check-in, learning objectives, observation exercise

13:30 Conflict styles

14:30 Break

14:45 Conflict diagnosis

Herd behavior
Toothpaste caps discussion
Drama Triangle

16:00 Break

16:10 De-escalating, how do you do it?

With screamers
With withdrawals
With appropriators

17:00 End

Day part 3: you as mediator

As an HR consultant, you can also take the role of mediator.

12:45-13:00 Walk-in

13:00 Recap, check-in, learning objectives, exercise positive re-labeling

13:30 Setting and role

14:15 Break

14:30 Practice call 1

Plenary

15:30 Practice call 2

In subgroups

16:30 Closing

17:00 End

Today

Do you want this for your organization? Then get in touch today. We will be happy to discuss your situation and practice and make sure our offerings fit accordingly.

To govern is to foresee, so forge the iron while it is hot and don't fill the well only after the horse has bolted!

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